Project Management Professional (PMP) — Question 316

A project manager is leading a hybrid project funded by a time and materials (T&M) agreement. The project was completed, and the client accepted the delivery of the product. One week later, the client asked the project manager to fix two defects they found in the product. The project manager responded with an estimate of time and money and asked the client to confirm this. The client disagreed and insisted that the work should be done for free because it is a defect in the product.
What should the project manager have done to prevent this?

Answer options

• A. Trained client engineers to support the product after its delivery.
• B. Reviewed the project quality control plan with the client.
• C. Suggested a fixed-cost basis and included free bug fixes for 1 month.
• D. Planned how the delivered product will be supported after its delivery.

Correct answer: D

Explanation

The correct answer is D because planning for post-delivery support ensures that both the project manager and the client have a clear understanding of how defects will be handled. Options A and B do not directly address the issue of defect fixes, while option C proposes a solution after the fact instead of a preventive measure.