Project Management Professional (PMP) — Question 284

One team member is not as active as the rest of the team during a brainstorming session. The project manager has a separate conversation with the team member and learns that the team member is slightly hearing impaired. The team member appreciates the project manager's concern. The project manager then decides to change the time and room for the meeting to ensure everyone can participate.
What interpersonal skill did the project manager use?

Answer options

• A. Networking
• B. Emotional intelligence
• C. Conflict management
• D. Influencing

Correct answer: B

Explanation

The correct answer is B, as the project manager demonstrated emotional intelligence by recognizing the team member's needs and taking action to ensure their participation. Options A, C, and D are not correct because the scenario focuses on understanding and addressing emotional aspects rather than networking, managing conflicts, or influencing others.