Project Management Professional (PMP) — Question 257

A project team is conducting sprint planning. At the end of the sprint, the product increment must be deployed on a customer's site. The product owner received an email from the account manager that the customer may not be ready to install the new version of the product.
What should the project manager do?

Answer options

• A. Ask the sales team to inform the customer.
• B. Contact the customer's project manager.
• C. Ask the product owner to inform the customer.
• D. Contact the customer's technical lead.

Correct answer: B

Explanation

The correct answer is B because the project manager should communicate directly with the customer's project manager to understand the situation and ensure readiness for deployment. The other options are less effective as they involve intermediaries who may not have the complete context needed for a successful deployment.