Project Management Professional (PMP) — Question 236

A project team is transitioning from a predictive to an agile approach. The project manager is trying to minimize the support issues that the product has had in production. One particular pain point is the transition to operations, where the issues usually arise.
What should the project manager do to improve this scenario?

Answer options

• A. Engage the operation teams in the retrospectives and demo sessions and incorporate their feedback on project activities
• B. Increase the focus on backlog items that cover support requirements, as well as product manuals and operation guides
• C. Foster stakeholder participation by engaging them early on the backlog discussions
• D. Ask the support/operation team to participate in the daily standup meetings to contribute to the project's progress

Correct answer: A

Explanation

Engaging the operations teams in retrospectives and demo sessions allows for direct feedback, which can lead to improvements in the transition to operations. While focusing on backlog items and documentation is important, it does not directly involve the operational teams in the iterative process, which can be crucial for addressing support issues. Similarly, fostering stakeholder participation and involving the support team in daily standups are beneficial but do not specifically target the transition pain points as effectively as option A does.