Project Management Professional (PMP) — Question 235

A project manager receives a voicemail from a business analyst on the project team. The business analyst indicates that an internal stakeholder is upset that they were not included before the project began. The stakeholder is asking for an addition to the requirements traceability matrix.
What should the project manager do to improve the stakeholder relationship?

Answer options

• A. Update the stakeholder engagement plan to ensure the stakeholder is included in the project stakeholder list.
• B. Consult the project scope document to make sure the addition is in scope.
• C. Engage the stakeholder to solicit more information before responding to the request.
• D. Initiate a project change request so the change control board (CCB) can decide if it is in scope.

Correct answer: C

Explanation

The correct answer is C because engaging the stakeholder for more information shows that their input is valued and helps clarify the request. Options A and B do not directly address the relationship issue, and D may delay action as it involves formal change request processes, which may not be necessary at this stage.