Project Management Professional (PMP) — Question 220

A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects. Several business areas want to take advantage of this benefit.

What should the project manager do?

Answer options

• A. Set up a stakeholder session with all teams to agree and document the benefits and establish ownership.
• B. Ask the project sponsor to make a decision on who will own the benefit and document the decision.
• C. Ask the project sponsor for approval to distribute the project benefits equally to the business areas.
• D. Request all of the business areas to plan for a portion of the benefit equally and include it in their staffing plans.

Correct answer: A

Explanation

The correct answer is A because involving all stakeholders ensures that everyone is on the same page regarding the benefits and ownership, fostering collaboration. Option B is less effective as it relies solely on the project sponsor's decision without stakeholder input. Option C proposes an equal distribution which may not reflect the actual needs, and D suggests preemptive planning without confirming the benefits and ownership first.