Project Management Professional (PMP) — Question 219

During the execution of a construction project, one of the neighboring businesses is complaining that the current building height does not agree with the initial project plans.

What should the project manager do first?

Answer options

• A. Ask the neighbor to submit a formal complaint about their concerns.
• B. Inform the neighbor that the complaint will be escalated to the project sponsor.
• C. Inform the neighbor that all of the project documentation has been approved.
• D. Ask the neighbor to leave the site immediately because the site is on private property.

Correct answer: A

Explanation

The correct answer is A because asking the neighbor to submit a formal complaint allows for a documented record of their concerns, which is important for addressing the issue appropriately. The other options do not adequately address the neighbor's concerns or take the necessary steps to resolve the situation in a constructive manner.