Project Management Professional (PMP) — Question 215

Project stakeholders are engaged in a discussion on how to achieve the best user experience in the design of a new application. The agile team is divided on the approach. The conflict is more of a collective disagreement than an outright conflict.

What should the project manager do next?

Answer options

• A. Apply appropriate conflict resolution techniques to solve the issue.
• B. Engage in individual conversation with each team member.
• C. Call a team meeting to have a formal discussion of the issue.
• D. Allow the team to work through it on their own unless help is needed.

Correct answer: D

Explanation

The correct answer (D) promotes team autonomy, allowing team members to collaborate and resolve their differences organically, which can enhance team cohesion. Option A suggests intervention, which may not be necessary given the nature of the disagreement. Option B is overly focused on individual discussions, potentially prolonging the issue, while option C may disrupt the team's natural problem-solving process.