Project Management Professional (PMP) — Question 200

A project team is implementing a hosted system for a third party. Just before going live, the customer asks the project team to include additional functionality. The project team identified risks to the delivery date and informed the project manager that some of the requested functions are in conflict with the agreed scope.
What should the project manager do?

Answer options

• A. Discuss with the customer the risks identified and team's concerns
• B. Discuss with the team, estimate the effort, and raise a change request
• C. Ask the customer to go live and add the new functionality in the backlog
• D. Ask the team to deliver the functionality on the agreed go-live date

Correct answer: A

Explanation

The correct answer is A because the project manager should communicate the identified risks and team concerns to the customer to ensure they understand the implications of their request. Option B, while proactive, does not address the customer's immediate request for discussion. Option C ignores the need for proper scope management, and option D could compromise the project's integrity by rushing the implementation of conflicting features.