Project Management Professional (PMP) — Question 199

A project manager identifies an issue between two team members that is affecting the development of one of the deliverables during the second iteration of a project.
How should the project manager address this issue to avoid any impact to the project?

Answer options

• A. Send a warning to both team members indicating that if the issue continues, both will be removed from the project
• B. Escalate both team members to their respective functional managers and let them take the appropriate actions
• C. Contact the functional managers to request substitutes for the conflicting team members
• D. Schedule a meeting with both team members to understand the issue and facilitate a solution that satisfies both parties

Correct answer: D

Explanation

The correct answer is D because facilitating a meeting allows the project manager to understand the root cause of the conflict and work towards a collaborative solution, which can improve team dynamics. Options A, B, and C are more punitive or escalatory approaches that do not foster resolution or communication, potentially exacerbating the issue instead of resolving it.