Project Management Professional (PMP) — Question 179

A team is preparing the closing phase and building a plan for the next phase. One of the project sponsors is complaining that the last phase had some quality deliverable issues. However, the quality acceptance document was signed.

What should the project manager do?

Answer options

• A. Postpone the next project phase until the impact of the quality issues is assessed.
• B. Reopen the quality acceptance documentation to add the sponsor's complaints.
• C. Schedule a quality review meeting and include the sponsor's complaints.
• D. Review best practices and lessons learned and apply them to the project plan.

Correct answer: C

Explanation

The correct answer is C because scheduling a quality review meeting allows for an open discussion of the sponsor's complaints, facilitating improvement. Answer A is not proactive as it delays progress without addressing the concerns, B is ineffective since reopening signed documentation does not resolve the issues, and D, while beneficial, does not specifically address the immediate concerns raised by the sponsor.