Project Management Professional (PMP) — Question 178

A project manager is assigned to a multiyear project. During project execution, the customer delegates a new representative who contacts the project manager directly with a concern about their participation in status meetings. The representative wants to contact team members directly.

What should the project manager do next?

Answer options

• A. Send the new representative the approved project management and communications management plans.
• B. Reach out to the customer directly for assistance in incorporating the new representative into the project management plan.
• C. Meet with the new representative to determine their understanding of the project and address their concerns.
• D. Meet with the project sponsor to discuss how to incorporate the new representative in the project.

Correct answer: C

Explanation

The correct answer is C because meeting with the new representative allows the project manager to clarify any misunderstandings and directly address their concerns regarding participation. Options A and B do not engage with the representative's immediate concerns, and option D involves the project sponsor unnecessarily, when the project manager should first address the representative's issues directly.