Project Management Professional (PMP) — Question 177

When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined.
What should the project manager do?

Answer options

• A. Forward the issue to the benefit owner and ask them to collect the missing data and build the KPIs.
• B. Coordinate with the benefit owner to track and collect the missing data and build the KPIs.
• C. Work with the business analysts to track and collect the missing data and build the KPIs.
• D. Ask the program manager to track and collect the missing data and work to build the KPIs.

Correct answer: B

Explanation

The correct answer is B because collaborating directly with the benefit owner ensures that the person responsible for the benefits is involved in defining the KPIs. Option A incorrectly places the responsibility solely on the benefit owner without collaboration, while C and D suggest involving other roles that may not have the same level of insight or accountability for the benefits.