Project Management Professional (PMP) — Question 1318

Two team members have had professional differences during the execution of a project, a situation that has impacted the performance of both members. Neither of them has wanted to talk to resolve their differences, even though the project manager has insisted on it.

What technique should the project manager utilize next?

Answer options

• A. Compromising
• B. Negotiating
• C. Smoothing
• D. Forcing

Correct answer: C

Explanation

The best approach for the project manager in this scenario is 'Smoothing', as it focuses on reducing tensions and promoting harmony among team members. 'Compromising' and 'Negotiating' require willingness from both parties to engage, which is not the case here, while 'Forcing' may exacerbate the conflict.