Project Management Professional (PMP) — Question 1304

A key customer stakeholder asks the project team to include new tasks in the backlog and begin analyzing new requests. The customer expects results as soon as possible and pressures the team to attend noncritical meetings. The team is frustrated by this situation.

How should the project manager approach this situation?

Answer options

• A. Work with the team to receive customer directions and improve the process.
• B. Ask the customer to work with the product owner to prioritize all requests.
• C. Call for an internal team retrospective and create an improvement action plan.
• D. Understand the customer's perspective and provide mentoring on agile mindsets.

Correct answer: B

Explanation

The correct answer is B because it emphasizes the importance of prioritization, allowing the product owner to manage the backlog effectively. Option A focuses on process improvement but does not directly address the prioritization issue. Option C, while useful for team reflection, doesn't resolve the immediate need for prioritization. Option D offers mentoring but does not tackle the pressing issue of backlog management.