Project Management Professional (PMP) — Question 1303

The operations director complains to the Chief Executive Officer (CEO) about the outcome of a project's first sprint. The operations department will not be able to support a new product due to poor performance indicators. The project team facilitator asks for feedback from the project team and is informed that performance information is available in the application server log.

How should this complaint be addressed?

Answer options

• A. Request that the issue be included in the next board of directors meeting to explain all of the needs.
• B. Add the complaint to the product backlog to be addressed in the next sprint.
• C. Invite a member of the operations team to be part of the validation and sprint meetings.
• D. Ask the operations director to define the acceptance criteria to make clear the delivery is correct.

Correct answer: C

Explanation

The correct answer is C because involving a member of the operations team in validation and sprint meetings can provide direct insights and foster collaboration, addressing the concerns more effectively. Option A delays resolution by bringing the issue to a board meeting, which is not immediate; option B pushes the issue to a later date without addressing it now; and option D may not fully resolve the operational concerns without the operations team's involvement.