Project Management Professional (PMP) — Question 1274

A project is halfway through its execution phase. The quality specifications for the project deliverables are formally accepted. However, a key stakeholder is dissatisfied, stating that the deliverables do not meet the quality specifications.
What should the project manager do in this situation?

Answer options

• A. Inform the project sponsor of the stakeholder's dissatisfaction.
• B. Review the requirements traceability matrix and conduct inspections.
• C. Document the issue in the issue log and send a report to management.
• D. Notify the stakeholder that arbitration procedures will be followed.

Correct answer: B

Explanation

The correct answer is B because reviewing the requirements traceability matrix and conducting inspections allows the project manager to verify compliance with the accepted quality specifications and identify any discrepancies. Option A does not directly address the issue at hand, while option C only documents the problem without resolving it. Option D prematurely escalates the situation without attempting to rectify the dissatisfaction first.