Project Management Professional (PMP) — Question 1272

In a hybrid project, the customer has issued a contract that specifies the deliverables for each quarter. The customer wants to show their stakeholders a tangible outcome in the first quarter and wants to move the second milestone to the first quarter. The project manager explains to the customer that it is not feasible unless the requirements for the second milestone are changed.
Which two actions should the project manager take? (Choose two.)

Answer options

• A. Ask the customer for their priorities regarding the requirements for the second milestone.
• B. Escalate the issue to upper management to resolve the problem, and suggest a plan.
• C. Convince the customer to leave the second milestone in place and not change it.
• D. Tell the customer that moving the milestone has a very high impact on the cost of the project.
• E. Go back to the development team and discuss which second milestone requirements can be performed in the first quarter.

Correct answer: A, E

Explanation

Option A is correct because understanding the customer's priorities helps in negotiating changes to the requirements. Option E is also correct as it allows the project manager to assess what can realistically be achieved in the first quarter. Options B and C do not address the requirements issue directly, while option D focuses on cost rather than feasibility of the deliverables.