Project Management Professional (PMP) — Question 1206

From previous lessons learned working with a client, a project manager notes that the client's turn-around times on documents sent for approval were very slow and well outside of the agreed timelines.
At the initial kick-off meeting with the same client, how should the project manager approach this issue for the new project?

Answer options

• A. Update the project risk register with the potential for delays.
• B. Inform the client that extra resources will be added to give the client more time for reviews.
• C. Work with the client on an acceptable amount of time for document approval.
• D. Inform the client of their responsibility in relation to document approval.

Correct answer: C

Explanation

The correct answer is C because it encourages collaboration and sets clear expectations for document approval times, which can help prevent future delays. Option A is less proactive and does not address the issue directly with the client. Option B assumes additional resources will solve the problem without addressing the root cause. Option D places the responsibility solely on the client without fostering a cooperative dialogue.