Project Management Professional (PMP) — Question 1207

After completion of a project with specific users in various countries, the project manager's supervisor asks if the project users are satisfied with the way the project was run.
What two actions should the project manager take? (Choose two.)

Answer options

• A. Send a questionnaire to the project participants and seek their feedback.
• B. Refer to the communications management plan.
• C. Obtain official approval on the new process from the various countries.
• D. Prepare the lessons learned from the project phase.
• E. Deliver the project materials to the users and see if they have any comments.

Correct answer: A, D

Explanation

The correct actions are to send a questionnaire to gather user feedback (A) and to prepare lessons learned (D) to improve future projects. Options B and C do not directly address user satisfaction, while option E is more about delivering materials than assessing satisfaction.