Project Management Professional (PMP) — Question 12

A state-of-the-art product was delivered at the end of a project life cycle. However, the customer claims the product was not designed to specifications.
What should the project manager have done to avoid this issue?

Answer options

• A. The customer's requirements should have been captured and modified to meet the supplier's standards.
• B. The iteration review planning meeting should have been planned accordingly.
• C. The customer's requirements should have been captured in order to meet the customer's standards.
• D. The sprint retrospective meeting should have included necessary stakeholders.

Correct answer: C

Explanation

The correct answer, C, emphasizes the importance of accurately capturing the customer's requirements to ensure the final product aligns with their expectations. Option A incorrectly suggests modifying customer requirements to fit supplier standards, which can lead to dissatisfaction. Options B and D focus on meeting processes that, while important, do not directly address the fundamental issue of understanding and capturing the customer's needs.