Project Management Professional (PMP) — Question 1106

In the planning phase of a software implementation project, two of the team members disagree on how to approach end-user training. The discussion has intensified and the team members are not able to agree.

What should the project manager do next?

Answer options

• A. Consider the view of each team member about the issue in order to reach consensus.
• B. Make a decision based on expert judgment as a project manager.
• C. Remove both team members since they are not productively adding to the team.
• D. Remove one or the team members from the project to improve team dynamics.

Correct answer: A

Explanation

The correct answer is A because it emphasizes the importance of collaboration and finding a middle ground, which is essential in project management. Option B, while a valid approach, may overlook the team's input and could lead to further discord. Options C and D are extreme measures that could harm team morale and productivity.