Project Management Professional (PMP) — Question 1107

A project manager finds an unexpected issue halfway through a customer's project. After analysis, the project team determines that the issue will affect the timeline unless more resources are allocated to the project.

What should the project manager do?

Answer options

• A. Absorb the additional cost for the additional resources internally so that the project completes within the timeline.
• B. Meet with the project team to discuss internally whether they think cost is more important to the customer than the timeline.
• C. Adjust the timeline since, in the past, the customer would not pay any additional costs, then inform the customer of the change.
• D. Inform the customer of the issue and discuss the options so that they are able to make a decision on cost versus timeline.

Correct answer: D

Explanation

The correct answer is D because it involves transparent communication with the customer, allowing them to make informed decisions about their priorities. Option A is inappropriate as it does not involve the customer's input regarding costs. Option B lacks direct engagement with the customer, and Option C assumes the customer's unwillingness to pay additional costs without consulting them first.