Project Management Professional (PMP) — Question 1071

A key team member has recently gone through some personal issues that has affected their performance. The project manager noticed that the team member's emotional situation has affected the rest of the team's performance.

How should the project manager handle this situation?

Answer options

• A. Help all team members learn to deal with their emotions by building a culture of empathy.
• B. Separate the key team member and replace them while they emotionally recover.
• C. Meet with the team to discuss how to handle the performance problem.
• D. Ask the human resources (HR) department for their support providing emotional help.

Correct answer: A

Explanation

The correct answer is A because fostering a culture of empathy helps all team members support each other and improves overall team dynamics. Option B is detrimental as replacing the team member could create additional instability and does not address the underlying issue. Option C may not provide the necessary emotional support, and option D, while helpful, does not promote a proactive team environment that addresses emotional well-being collectively.