PMI Professional in Business Analysis (PMI-PBA) — Question 77

A company is developing a new product for a customer and is required to verify and validate the product against the customer’s acceptance test plan and requirements. The product was successfully verified against the acceptance test criteria, but the customer does not believe that the product meets the requirements.
This occurred because the customer’s acceptance test plan:

Answer options

• A. was not formally accepted by the company.
• B. was incomplete and missing requirements.
• C. did not have measurable and testable requirements.
• D. was not included in the work breakdown structure.

Correct answer: B

Explanation

The correct answer is B because if the acceptance test plan is incomplete, it may lack crucial requirements that need to be verified. Options A, C, and D do not address the core issue of missing requirements, which is essential for proper validation against customer expectations.