PMI Agile Certified Practitioner (PMI-ACP) — Question 242

Part way through a project, several team members are in conflict over whether or not a deliverable has been properly completed. How should the agile leader reduce this conflict?

Answer options

• A. Facilitate team agreement on the definition of done (DoD) during the chartering process.
• B. Motivate the team during Tuckman's "storming" phase.
• C. Ensure the product owner is grooming the backlog so user stories are clearly written.
• D. Ensure epics are broken down into smaller user stories for clarity.

Correct answer: A

Explanation

The correct answer, A, emphasizes the importance of establishing a shared understanding of the definition of done (DoD) among team members to minimize conflicts. Answer B, while relevant to team dynamics, does not directly address the issue of deliverable completion. Options C and D focus on backlog management and story breakdown, which are important but do not specifically resolve the conflict regarding the deliverable's status.