PMI Agile Certified Practitioner (PMI-ACP) — Question 175

An agile team member from a cross-functional team has been unable to complete assignments due to tasks assigned by the functional manager.
What should the scrum master do?

Answer options

• A. Dismiss the team member
• B. Discuss the situation with the functional manager
• C. Report the functional manager to the project sponsor
• D. Demand that the functional manager respect the project charter

Correct answer: B

Explanation

The correct answer is B because the scrum master should facilitate communication between the team and the functional manager to resolve any conflicts hindering the team's progress. Options A and C are extreme measures that do not address the underlying issue, while option D may escalate the situation without constructive dialogue.