Program Management Professional (PgMP) — Question 63

The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year.
Where is this expectation documented?

Answer options

• A. Program quality standards
• B. Customer management plan
• C. Benefits management plan
• D. Benefits sustainment plan

Correct answer: C

Explanation

The correct answer is C, the Benefits management plan, as it outlines the expected outcomes and benefits, including reductions in customer complaints. The other options, such as Program quality standards and Customer management plan, do not specifically track the expected benefits like the Benefits management plan does, while the Benefits sustainment plan focuses on maintaining benefits after they are realized.