Program Management Professional (PgMP) — Question 61

A program manager building the world's largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What should the program manager do?

Answer options

• A. Finalize the business case and market analysis with the core program team and present the findings to the chief executive officer for approval.
• B. Work with the core program team to conduct a market analysis and make the decision based on the best return on investment.
• C. Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict.
• D. Engage the program stakeholders, present the market analysis and findings to facilitate the decision on the best option.

Correct answer: C

Explanation

The correct answer, C, is appropriate as it involves direct communication with both sponsors and the steering committee to collaboratively resolve their differences using the market analysis. Options A and B focus on internal processes without directly addressing the sponsors' conflict, while option D, while helpful, does not prioritize a direct conflict resolution meeting with all parties involved.