Program Management Professional (PgMP) — Question 59

Several issues are identified on one component project in a program. During a meeting with that component's project manager, the program manager offers several suggested resolutions. Two weeks later, they meet again to review progress. The project manager had reviewed the issues and suggested resolutions, but delayed a decision. This two-week delay in taking action caused delays in the project schedule.
What should the program manager do?

Answer options

• A. Join project-level issue resolution meetings to accelerate the decision-making process.
• B. Initiate discussions with the program governance board about assigning a more experienced project manager to the project.
• C. Emphasize that the project manager needs to address the issues and follow up at the next scheduled meeting.
• D. Develop an immediate corrective action plan with the project manager and coach them on decision-making responsibilities.

Correct answer: A

Explanation

The correct answer is A because joining project-level issue resolution meetings allows the program manager to directly influence and expedite the decision-making process. Option B is inappropriate as it shifts responsibility instead of addressing the immediate issue. Option C lacks a proactive approach and may not result in timely resolutions. Option D, while supportive, may not address the urgency of the situation effectively.