Program Management Professional (PgMP) — Question 320

A program manager for a sustainability program that aims to reduce carbon emissions and waste generation has implemented a program-level continuous improvement process that involves engaging stakeholders, benchmarking performance, and implementing best practices. The program manager encountered some resistance and challenges from some of the key stakeholders who were reluctant to change their behaviors and processes.

What should the program manager do next to address these challenges?

Answer options

• A. Negotiate incentives or penalties with the stakeholders to motivate change
• B. Provide coaching and training to the stakeholders to facilitate change
• C. Reassess the stakeholder analysis and communications plan to address their concerns
• D. Escalate the issue to the program sponsor and request intervention

Correct answer: C

Explanation

The correct answer is C, as it involves reassessing the stakeholder analysis and communication plan, which can help identify specific concerns and barriers to change, fostering better engagement. Options A and B may not address the root of the resistance directly, while D could escalate the situation unnecessarily without first attempting to resolve the issues through improved communication.