Program Management Professional (PgMP) — Question 319

A program manager has taken over a program in progress for several years. During a program governance review, the new program manager realizes that several projects do not have key performance indicators (KPIs).

What should the program manager do?

Answer options

• A. Develop a benefits management plan
• B. Align the benefits with the strategic objectives
• C. Ensure that the projects are delivering value
• D. Develop a key performance indicator dashboard

Correct answer: D

Explanation

The correct answer is D because developing a key performance indicator dashboard allows the program manager to establish measurable criteria for evaluating project performance. Options A and B focus on benefits management and alignment with strategic objectives but do not directly address the lack of KPIs. Option C, while important for project value, does not provide a systematic approach to tracking performance.