Program Management Professional (PgMP) — Question 304

A program manager is assigned to a large cross-functional program that includes five different technologies and multiple workstreams.

Some potential stakeholders have conflicting program expectations.

What should the program manager do next?

Answer options

• A. Send out satisfaction surveys and document the results in the program's stakeholder engagement plan.
• B. Update the stakeholder register to document stakeholders’ positions relative to the program.
• C. Document stakeholder expectations in the program’s risk register to determine their influence.
• D. Share the approved program business case with key stakeholders and conduct interviews with them.

Correct answer: B

Explanation

The correct answer is B because updating the stakeholder register helps the program manager clearly understand and document the positions of stakeholders, which is crucial for managing expectations. Option A focuses on surveys, which may not directly address the conflicting expectations. Option C suggests documenting in the risk register, which is not the best approach for resolving stakeholder conflicts. Option D involves sharing information but does not directly address the need to clarify stakeholder positions.