Program Management Professional (PgMP) — Question 305

A program is in the closing phase and is preparing to start delivering benefits to stakeholders. The stakeholders did not receive adequate information to sustain the program once in operations and are concerned the program will fail once the program team exits.

What should the program sponsor do?

Answer options

• A. Direct the operations manager to allocate a resource to the program to ensure that knowledge transfer and process development occur before closure.
• B. Direct the program manager to review the necessary plans to ensure benefits can be transitioned and sustained after program closure.
• C. Direct the program manager to assess the impact of this change and follow the established change management process.
• D. Direct the operations manager to allocate the necessary resources to establish proper plans for accepting the benefits and processes after program closure.

Correct answer: B

Explanation

The correct answer is B because it focuses on ensuring that the necessary plans are reviewed to secure the transition and sustainability of benefits after the program ends. Options A and D suggest allocating resources but do not address the immediate need to review and confirm plans, while option C deals with change management rather than the sustainability of benefits.