Program Management Professional (PgMP) — Question 281

A small, regional utility closes a customer rewards program and transitions it to operations. The executive sponsor and program manager are concerned about the impact on benefits realization. The program manager assures the executive sponsor that any corrective actions will be included in the next phase.
What should the program manager do to ensure a successful transition?

Answer options

• A. Ask each project manager to consolidate and file all program documentation in the corporate archives.
• B. Obtain all project manager's contact information, and then have them reassigned back to their functional managers.
• C. Ask the program's business analyst to collect all project information and create a report.
• D. Ensure that all program documents, including lessons learned, are archived in the knowledge repository.

Correct answer: D

Explanation

The correct answer is D because archiving all program documents, including lessons learned, ensures that valuable insights and information are preserved for future reference, facilitating a smoother transition. Options A and C focus on documentation but do not ensure comprehensive archiving of lessons learned. Option B does not address the need for documenting knowledge or insights from the program.