Program Management Professional (PgMP) — Question 176

A program with objectives that impact a large segment of the population receives negative commentary from organizations representing the public interest.
What action should the program manager take first?

Answer options

• A. Rework the stakeholder engagement plan to foster better relationships with the affected stakeholder groups.
• B. Review the stakeholder register to determine the ability of the affected stakeholder group(s) to affect program outcomes.
• C. Assess the risk of sustained negative media coverage.
• D. Discuss the issues with the governance board to determine next steps.

Correct answer: A

Explanation

The correct answer is A because fostering better relationships with affected stakeholders can lead to more effective communication and resolution of issues. Options B and C are more about assessing the situation rather than taking immediate action, and option D involves seeking approval for next steps rather than addressing the root cause of the negative feedback.