Program Management Professional (PgMP) — Question 167

In a transformational program, all projects are on track and delivering their objectives. However, stakeholders are hesitant to take on the new processes because performance in the current environment may not be representative of actual performance. Stakeholders fear that the program will fail to provide the service required.
To assure positive performance in the current environment, the program manager should do which of the following?

Answer options

• A. Ensure the new processes will perform better than the current processes.
• B. Ask the program steering committee to endorse the new processes and current program schedule and deliverables.
• C. Meet with stakeholders to ensure they understand that the expectations for the new processes are superior to the current processes.
• D. Discuss concerns with stakeholders and mitigate them by changing the processes that will be delivered.

Correct answer: D

Explanation

The correct answer is D because it involves directly addressing stakeholder concerns, which can help build trust and improve their acceptance of the new processes. Options A and C do not involve engagement or mitigation of concerns, while option B focuses on endorsement rather than addressing the underlying hesitations of the stakeholders.