Program Management Professional (PgMP) — Question 161

An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However, the business team does not report to the IT program manager, and only two business team resources with the appropriate skills are available to complete the required program tasks.
To address this issue, what should the IT program manager do next?

Answer options

• A. Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team; update the program risk register to include risk mitigation steps.
• B. Escalate the lack of commitment by the business team to the program steering committee; hire a new project resource to complete the required tasks; update the program risk register to include risk mitigation steps.
• C. Review and clarify the business team's program roles and responsibilities; determine the schedule impact on benefits delivery; direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.
• D. Modify the program milestone dates to include a larger contingency; determine the impact on the project implementation date; update the benefits management plan.

Correct answer: C

Explanation

The correct answer is C because it focuses on clarifying roles and responsibilities while ensuring that the business team's dependencies are understood, which is essential for effective collaboration. Options A and B suggest transferring resources or hiring new ones without addressing the root cause of the issue, and D only alters the schedule without directly engaging with the business team to resolve the underlying problem.