Certified Associate in Project Management (CAPM) — Question 118

A practitioner organized a requirements workshop with the client's frontline application users. The users explained that one of the challenges of the current application is that they must click on each input before entering data, which happens thousands of times a day.

What competencies should the practitioner use to explain this need to the technicians?

Answer options

• A. User acceptance testing
• B. System thinking
• C. Decision-making
• D. Active listening

Correct answer: B

Explanation

The correct answer is B, System thinking, as it helps in understanding the overall system and how different components interact, which is crucial for addressing user challenges. User acceptance testing (A) focuses on verifying the system meets user requirements, while decision-making (C) is about choosing the best course of action, and active listening (D) is more about understanding users than conveying technical needs.