Certified Associate in Project Management (CAPM) — Question 103

A business analyst is looking to uncover the root cause of a specific problem. What technique should the business analyst apply first?

Answer options

• A. Interviews
• B. Observation
• C. Surveys
• D. Facilitated workshop

Correct answer: A

Explanation

Interviews are an effective first step for a business analyst as they allow for direct engagement with stakeholders to gather detailed insights about the problem. Observation may not provide the depth of understanding needed initially, while surveys and facilitated workshops are more structured and may not uncover the nuances of the issue at hand.