Certified Pega System Architect v8.0 (2019) — Question 11

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.
How do you configure assignment routing to review warranty service requests?

Answer options

• A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
• B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
• C. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Correct answer: A

Explanation

The correct answer is A because it ensures that the vice president of service has direct control over the beta-release requests and can effectively route them to the warranty resolution group as needed. Options B and C do not provide direct routing to the vice president for review, which is required for beta-release products. Option D correctly routes beta releases to the vice president but does not clarify that the vice president will manage the further routing to the warranty resolution group.