Certified Pega System Architect v8.0 (2019) — Question 10

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?

Answer options

• A. Configure the email to go to a work queue.
• B. Configure the email to go to a customer.
• C. Configure the email to go to an interested person.
• D. Configure the email to go to an owner.

Correct answer: A

Explanation

The correct answer is A because configuring the email to go to a work queue ensures that the auditor assigned to handle refund cases is notified appropriately. The other options do not guarantee that the auditor will receive the notification, as sending it to a customer, an interested person, or an owner may not directly involve the auditor in the refund process.