Certified Pega System Architect v8.0 (2019) — Question 12

An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
✑ Account ID and password
✑ Customer contact information
✑ A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

Answer options

• A. Add a set of optional actions to the case workflow.
• B. Add an alternate stage to the case life cycle.
• C. Add an optional process to the case workflow.
• D. Add a button for each profile page to each assignment.

Correct answer: A

Explanation

The correct answer is A because adding a set of optional actions allows customers to choose when to update their profile information throughout the case processing. Options B and C do not provide the flexibility needed for updates at any time, and option D would complicate the workflow unnecessarily by requiring multiple buttons for each assignment.