Certified Pega Business Architect (CPBA) v7.3 — Question 5

A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the
Accounts Payable department where an agent will review and, pending audit, will approve payment.
To determine what type of routing to apply to each assignment, what question do you ask yourself?

Answer options

• A. Is any special correspondence needed?
• B. Can the work be delegated to other users?
• C. How long does the work take to complete?
• D. Who should do the work?

Correct answer: C

Explanation

The correct answer is C because understanding the time required to complete the work helps in planning and resource allocation for the task. Options A and B are not directly related to the routing process, and option D, while relevant, does not address the efficiency of completing the task, which is crucial in this context.