Certified Pega Business Architect (CPBA) v7.3 — Question 6

How do you route an assignment so that any available member of the department can perform the task?

Answer options

• A. Route the assignment to a work queue.
• B. Route the assignment to the admin user ID.
• C. Route the assignment separately to all members.
• D. Route the assignment to a work list.

Correct answer: D

Explanation

Routing the assignment to a work list allows any member of the department to pick it up and complete the task as they become available. In contrast, routing to a work queue may not ensure immediate visibility for all members, directing it to the admin user ID limits task handling to one person, and sending it separately to all members creates unnecessary duplication.