Certified Pega Business Architect (CPBA) v7.3 — Question 4

A survey is sent to a customer via email.
How do you configure a solution to ensure the email includes the case ID for the survey?

Answer options

• A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
• B. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
• C. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.
• D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Correct answer: B

Explanation

Option B is correct because it specifically enables representatives to add the case ID quickly and efficiently within the email process. Options A and D do not provide a streamlined solution for representatives to incorporate the case ID into the email directly, while option C focuses on customization rather than ensuring the inclusion of the case ID.