Certified Pega Business Architect (CPBA) v7.3 — Question 18

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Where do you configure the service level to meet this requirement?

Answer options

• A. The stage
• B. The step
• C. The case type
• D. The process

Correct answer: D

Explanation

The correct answer is D because service levels are typically defined at the process level, ensuring that they apply to all instances within that process. The other options like stage, step, and case type do not encompass the overall service level configurations that are applied across the entire process.