Certified Pega Business Architect (CPBA) v7.3 — Question 17

To meet this requirement, you design a case with a _________.

Answer options

• A. process that routes to the manager.
• B. step that routes to the manager.
• C. change stage step to allow the employee to route to the manager.
• D. stage to route requests to the manager.

Correct answer: A

Explanation

The correct answer, A, indicates the need for a comprehensive process that effectively routes cases to the manager. Options B and C suggest a singular step or a change stage step, which are not sufficient on their own to encompass the routing requirement. Option D, while close, does not specify the necessary process aspect that A does.