Certified Pega Business Architect (CPBA) v7.3 — Question 19

An airline has the following requirement:
How do you configure the case life cycle to meet this requirement?

Answer options

• A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
• B. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
• C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
• D. Create a child case for service animal accommodation to automatically resolve unless the passenger required the accommodation.

Correct answer: A

Explanation

The correct answer is A because configuring a stage specifically for service animal accommodation allows for targeted management of this requirement, with validation ensuring compliance. Options B and D involve additional processes or child cases that complicate the life cycle unnecessarily, while option C does not enforce the necessary validation needed for the accommodation process.