Microsoft Power Platform App Maker — Question 96

A company creates multiple cases in Microsoft Dataverse each day with a status of New.

For all cases with a status of New, the system must send an email to the customer and then change the status to In Process.

You need to create a Microsoft Power Automate cloud flow to automatically send the email.

What should you do?

Answer options

• A. Trigger the flow on a schedule and then configure the flow to use the Select data operation to get a list of cases and send email to each from inside a loop.
• B. Trigger the flow when the case is created and then configure the flow to send the email.
• C. Trigger the flow when the case is updated and then configure the flow to send the email.
• D. Trigger the flow manually on the case and then configure the flow to send the email.

Correct answer: B

Explanation

The correct answer is B because triggering the flow when the case is created ensures that the email is sent immediately upon creation for cases with the status of New. Option A is incorrect as it relies on a schedule, which may delay the email. Option C is not suitable because it triggers on updates, which is not necessary for newly created cases. Option D is not efficient since it requires manual intervention.